Stephanie Rose-Belcher is a senior strategic and operations leader in the healthcare sector. She has more than 30 years of executive leadership experience, managing production operations, product development, market planning, customer relationships, administrative operations, compliance, and technology teams. As a TechCXO Executive Operations partner, she serves new, mid-stage and publicly traded SaaS and tech-enabled services healthcare companies. Read her blog.
Her transformational work for clients resides at the intersection of customer success, operations, and product development, where innovation leads to growth and operating success. Stephanie is known for identifying, defining, and executing transformative strategic initiatives that shape the future of a company. She works closely with the CEO, Executive Leadership Team and colleagues across the company, bringing depth and breadth of thought, excellent critical thinking skills, and a passion for leading change to the company’s most promising opportunities and challenging business problems. She ensures that value on key initiatives is ultimately delivered, but also architects the specific, innovative designs and plans employed across major operating units and functions of a company that enable their realization.
Her focus is to drive operational excellence to enhance and build corporate value through process design, automation, innovation, and data management. Her leadership approach is to motivate and inspire others to higher levels of performance, allowing them to learn and grow. Common client engagements include:
- Healthcare & Data Transformation Innovation
- Product Strategy & Execution
- Organizational Effectiveness and Design
- Optimizing Operations & Customer Support
- Governance & Compliance
- Customer Success & Growth
Her results-charged career spans major Health Insurers and Healthcare IT organizations, such as Blue Cross Blue Shield of North Carolina, Horizon BCBSNJ, Cigna Healthcare, LexisNexis, and Change Healthcare. The following are among her key responsibilities and accomplishments:
Chief Executive Director, Argentum Business Strategies – Stephanie provided strategic advising and interim leadership for healthcare organizations, including development of strategic vision and dashboards for startups and post-Series A healthcare organizations. She also established roadmaps for new growth and operational scaling.
SVP, Client Services, Change Healthcare – Change Healthcare (NASDAQ: CHNG) ) is the largest independent Healthcare Technology company in the United States, with over $3.5 billion in annual revenues, serving Payer, Provider and Channel markets. Stephanie was responsible for client support, account management, and shared services across major product lines. Covering over $1B in annual revenue with retention/growth accountability. She managed an annualized budget of $37-45M and staffing complement of 500+ across onshore and offshore operations. Accomplishments included:
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- Delivered year-over-year operational efficiencies of $30M.
- Achieved year-over-year improvements in service metrics, NPS, and CSAT scores.
- Revamped Account Management models. Driving improved retention and new model for small clients, resulting in $10-20M per year in improved retention since 2016.
- Key leader on integration planning with McKesson Technology Services and Pokitdok.
- Developed entirely new protocols and teams for QA, Training, Vendor Management, Customer Experience, Program & Performance Management, Workflow Management, and Automation.
Market Planning Leader, LEXISNEXIS Risk Solutions, Healthcare Division – Stephanie served as Market Planning Leader for Provider and Member Data solutions, Healthcare segment, which is a growing, $75M business. She was responsible for P&L and General Manager activity for the Identity solution line. She established and met new revenue goals of $10M + and retention revenue of $25M+.
Vice President Product Strategy & Compliance, Enclarity, Inc. – Stephanie was a P&L owner, spokesperson and Corporate Compliance Officer. She led end-to-end product and sales strategy, go-to-market plan and messaging. She also engaged the market as a knowledge expert with numerous publications, white papers, op-eds, webinars and speaking engagements and participation in various industry & governmental workgroups.
Vice President, Site Leader – GM, Cigna Health Care – Stephanie managed Cigna’s Southern Region Claim and Call Operations center, for large national clients. This operation covers 1.2 million members, over 1,000 team members, a $38 to $50M operating budget and 250,000 sq. ft. facility.
Vice President, Group Operations – Blue Cross Blue Shield of North Carolina – Stephanie led claim, call, and enrollment and billing operations, exceeding performance guarantees and all performance metrics, including Member Touch Point Metrics (MTM) measures. She also oversaw up to 450 employees handling 900,000 members, with budgets of more than $30M.
Stephanie serves as a business mentor with the Entrepreneurial Center and Launch Nashville groups. She also advises several small businesses and volunteers with the Nashville Rescue Mission and Girl Scouts, USA. Stephanie will be starting her Doctor of Business Administration this fall. She earned her Master’s in Management Leadership from Western Governors University and an undergraduate degree in Business Administration from the University of Delaware.
