Barry Lancaster is a Partner at TechCXO’s Executive Operations practice. With a history rooted in operations and customer success, especially within the software and healthcare sectors, Barry is sought after by Boards, investors, and senior management teams to serve as an interim and fractional Chief Operating Officer (COO), primarily for SaaS, Healthcare Services, and IT Consulting companies.

Barry’s core proficiencies include:

• Strategic Planning & Execution
• Technology Enablement
• Services Design & Optimization
• Technology Commercialization
• Growth Strategy Design & Execution
• Go-to-Market Strategy
• Defining Onboarding Processes
• Developing Acquisition Integration Plans
• Representing the Voice of the Customer
• Building Teams

Barry’s career highlights include:

Lancaster Stoneworks dba A.P. Eberlein Company, President and Owner – Barry led the acquisition and growth of this commercial masonry company, overseeing large construction projects and growing revenues by over 50% post-acquisition.

Evariant, Senior Engagement Manager – Barry managed high-end accounts, evolving the post-sale service model to increase existing customer revenue through additional services.

HealthStream, Chief Operating Officer, Echo, A HealthStream Company – Barry identified new areas of growth in healthcare, diversified the portfolio, and oversaw the integration of Morrissey Associates, resulting in significant revenue growth.

LexisNexis, Senior Director of Client Services – Barry spearheaded the client services division, optimizing processes and workflows to enhance client satisfaction and retention rates.

Accenture, Technology Manager – Barry pioneered the adoption and integration of emerging technologies, driving operational efficiencies during a pivotal era of digital transformation.

Barry is a proud alumnus of Vanderbilt University, holding a Bachelor of Arts in Economics. He is also a graduate of Montgomery Bell Academy.