The mark of a great Customer Success team is its ability to achieve results.  We can help enable an organization to measure the primary activities of an individual, which can then be stacked at the team and/or department level.  This approach to understanding the needs of the business should inform how you fulfill them through timing of new hires, career progression milestones or requirements, coaching opportunities, inspection, forecasting, budgeting, efficiency, employee work-life balance, individual performance and ultimately, team results.