BoomTown ROI HR
OBJECTIVE
BoomTown ROI has had many successes as a leading CRM for real estate, but one elusive goal was to stabilize its Talent, Recruiting, HR, Benefits, and Learning & Development functions to ramp the organization, bolster employee engagement and increase customer satisfaction.
CHALLENGES
- Lacking HRBP function
- Incomplete compensation and commission structure
- Without L&D
- Unsatisfactory benefits plan
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BENEFITS
Higher Employee & Customer Satisfaction
Both employees and customers report higher satisfaction scores for compensation, benefits, and service, resulting in winning Top Places To Work and overall higher engagement scores.
Increased Employee Engagement
Employees embraced L&D initiatives positively affecting the culture, yielding 90%+ engagement week over week since the launch.
Recruiting Results
The complete rebuild of the Recruiting function resulted in greater efficiencies, analytics, and metrics, resulting in better performance across all metrics.
SOLUTIONS
TechCXO Partner, Lindsey Barrows, set about to hire, build out and ramp the HRBP function, resulting in higher internal customer satisfaction and greater organizational efficiencies.
Lindsey managed the build-out of a compensation structure, sales compensation, and client services commission plans to better define and manage performance expectations.
She also created the Learning & Development function via a microlearning platform and internal trainings focused on building a culture of learning and inclusion with professional development, yielding 90% adoption.
In addition, Lindsey rebuilt the Recruiting function that included an on-demand scalable model, as well as implemented a new comprehensive benefits plan, resulting in better coverage, greater employee satisfaction.
“Lindsey and the TechCXO team have been integral to our success.”
–Grier Allen
CEO, BoomTown ROI
For more information, contact TechCXO Partner Lindsey Barrows.
